Selected Claim Inspector
Chronology
Full Audit Trail
All Claims
Search, filter and open every RTA claim by reference, client, VRN, handler, stage or SLA status.
FNOL — First Notification of Loss
Validated intake screen with client, vehicle, accident, third-party, witness and injury flags. Ref auto-generates on save.
Next ref AMC-2026-0019
4.1 Client Details
4.2 Client Vehicle & Own Insurance
4.3 Accident Details
4.4 Third Party, Witness & Medical Flags
Claims Pipeline
Eight defined stages from FNOL received to closed/settled with SLA alerting and audit logging on every transition.
Hire Authorisation Module
Credit hire record, GTA rate checks, impecunious evidence and signed agreement controls.
Repair Management
Repairer instruction, engineer assessment, repairable/total-loss decision and invoice upload.
Invoice Summary
Live auto-calculation of hire, repair, storage, recovery, settlement and balance remaining.
Communications & Document Management
Copy-and-paste email log, call log and complete chronological communications audit trail.
7.1 Email Log
7.2 Call Log
7.4 Chase & SLA Tracker
Document Template Library
Twelve UK-standard templates auto-populated from claim data and exportable as PDF with version history.
SLA & Chase Tracker
Overdue actions surface on handler dashboards with escalation triggers.
Live SLA Work Queue
UK Regulatory Compliance
UK GDPR, FCA, CHO/GTA, MoJ Portal, MIB, ICO, MedCo and retention controls.
User Roles & Permissions
Admin / Manager versus Claims Handler permissions with assigned-claim restrictions.
Permission Matrix
Automation & Reporting
Workload, settlement value, overdue chases and phase-three automation preview.
System Settings
Insurer directory, FCA/ICO identifiers, document defaults, retention and data region.